Are you new to Quality and want to start with a strong foundation of Quality Management concepts?
Are you appearing in any certification exam such as PMP, CQA, CQE and want to refresh your basic understanding of Quality Management?
Are you working in the field of Quality Management and want to refresh your knowledge?
Here is what everyone in the organization should know:
Definitions of Quality
How can you achieve quality if you don't understand what quality is?
Why do businesses need to produce quality products?
Understand Garvin's eight dimensions of quality: Performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.
Difference between Quality and Grade
Difference between Quality Assurance and Quality Control
Quality Management System
History of Quality
Learn about seven basic quality tools.
Quality Costs - or the Cost of Poor Quality (COPQ)
Visible and invisible costs of quality
Prevention cost, appraisal cost, internal failure costs and external failure costs
Why do we need to measure the cost of quality?
Quality Awards - Deming Award, EFQM and MBNQA
In this section, you will learn about these three top global quality awards.
Quality Gurus - Edwards Deming, Joseph Juran and Philip Crosby.
In this section learn about the life and teachings of these quality gurus.
Three broad categories of waste: Muda, Mura and Muri
Overprocessing / Extra Processing
Skills Underutilized / Non-Utilized Talent
OVER 14,000 HIGHLY SATISFIED STUDENTS HAVE ALREADY TAKEN THIS COURSE.