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Quality Management for Business Excellence

Lead Quality Management in the Organization • Transform the Organization to Become the Best-in-Class


  • Are you new to Quality and want to start with a strong foundation of  Quality Management concepts? 

  • Are you appearing in any certification exam such as PMP, CQA, CQE  and want to refresh your basic understanding of Quality Management?

  • Are you working in the field of Quality Management and want to refresh your knowledge?

Here is what everyone in the organization should know:

  • Definitions of Quality

    • How can you achieve quality if you don't understand what quality is?

  • Why do businesses need to produce quality products?

  • Understand Garvin's eight dimensions of quality: Performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.

  • Difference between Quality and Grade

  • Difference between Quality Assurance and Quality Control

  • Quality Management System

  • History of Quality

  • Quality Tools

    • Learn about seven basic quality tools.

  • Quality Costs - or the Cost of Poor Quality (COPQ)

    • Visible and invisible costs of quality

    • Prevention cost, appraisal cost, internal failure costs and external failure costs

    • Why do we need to measure the cost of quality?

  • Quality Awards - Deming Award, EFQM and MBNQA

    • In this section, you will learn about these three top global quality awards.

  • Quality Gurus - Edwards Deming, Joseph Juran and Philip Crosby.

    • In this section learn about the life and teachings of these quality gurus.

  • Understanding waste

    • Three broad categories of waste: Muda, Mura and Muri


      • Transportation

      • Inventory

      • Motion

      • Waiting

      • Overprocessing / Extra Processing

      • Overproduction

      • Defects

      • Skills Underutilized / Non-Utilized Talent


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