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ServiceNow Certified System Administrator CSA Practice Exams

Most Helpful Questions to pass the CSA Exam in First Attempt


Description

We have created these practice exams with over 360 questions to help you prepare for the SerivceNow exam and help you pass on your first attempt.

More information about the certification :

Summary

Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform.

Successfully passing this certification exam also establishes the core skill set necessary to pursue further certification for individuals.

Prerequisites

Candidates can complete either a three‑day ServiceNow Fundamentals training course or the on‑demand ServiceNow Fundamentals training course offered in Now Learning.

To be successful on this exam, candidates should have attended the ServiceNow Fundamentals class and have at least six months of hands‑on experience with ServiceNow.

Industry experience with database concepts and system management, as well as knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful

Exam Scope

User Interface & Navigation (20%)

  • ServiceNow Overview

  • Lists and Filters

  • Forms and Templates

  • Branding

Collaboration (20%)

  • User Administration

  • Task Management

  • Notifications

  • Reporting

Database Administration (30%)

  • Data Schema

  • CMDB

  • Application/Access Control

  • Import Sets

Self-Service & Process Automation (20%)

  • Knowledge Management

  • Service Catalogue

  • Workflows/Flow Designer

Introduction to Development (10%)

  • Scripting

  • Migration and Integration

  • Development

Exam Structure

The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer to the question.

  • Multiple Choice (single answer)

    For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.

  • Multiple Select (select all that apply)

    For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Exam Registration and Scheduling

ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.

Online Proctoring Requirements

Attendees who would like to review the requirements, including the need for a standalone webcam (one that is NOT integrated to a computer/laptop), please visit the WebAssessor download page.

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